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FAQ

Where are you located? We are currently in the process of moving shopfronts from Paddington to Eagle Farm. This means products are only available for purchase online at the moment or through our stockists.

I want to book in to get my hair done, who do I contact? All hair appointments are taken through our FB page - Mermaid Salon Facebook Page. Just PM us and we can book you in or answer any questions you have!

Who are you? We are a small team of cosmetologists, hairdressers and makeup artists. The whole team is trained in hazard and infection control and hold official module completed certificates. Currently we have one apprentice who has not yet completed the module but is actively studying under our guidance and an official RTO (registered training organisation). Mermaid Salon has an active hairdressing parlour onsite and everyone is welcome to come check us out. 

Are your products tested on animals? No.

Are your products vegan friendly? Yes. Mermaid Salon branded products do not contain animal by-products. Liquid velvet lipstick is NOT an animal fat based formula. It is a plant wax and wood pulp based formula.

Our HQ and hair salon also colours hair with vegan dyes and also stocks a small range of other vegan makeup products.

Do you use carmine? No. Currently our range of red based colours is minimal as we DO NOT use carmine. Our pigment of choice is red tone colours is a synthetic dye - Red 40 (16035). 

Can I stock your products? Maybe! We would love to hear from you. Contact hellomermaidsalon@gmail.com for details. 

Where is my order? Orders ship from Brisbane, Australia. It can take up to 14 business days internationally.

Do you ship internationally? Yes.

Is Mermaid Salon a corporate venture? No. Mermaid Salon is an Independant, privately owned registered business. Our operation follows council guidelines and practices. Our salon has a senior in charge and our makeup only contains FDA approved ingredients. ABN 95651260761.