Are any of your products or ingredients tested on animals?
Never - we believe animals are our friends! All Mermaid Salon Products are cruelty-free.
Are your products vegan?
Our full range is vegan friendly! No animal by-products are used in the making of Mermaid Salon products. We prefer to use plant-based formulas in our cosmetics. Our Hair Salon also colours with vegan dyes.
I want to book in to get my hair done, who do I contact?
All hair appointments are taken through our Facebook page. Just PM us and we can book you in or answer any questions you have!
Where are you located?
Mermaid Salon HQ and Hair Salon is located in Eagle Farm, QLD. Currently open by appointment only.
Do you ship internationally?
Yes, we do!
Are there any International duty fees?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before ordering.
When can I expect my order?
All orders are shipped within 1-3 business days. Domestic shipping within the Australia usually takes 3-8 business days. International shipping times may vary between 1-4 weeks.
How much is shipping?
Within Australia: $10 flat rate or free shipping for orders over $99!
International: $15 flat rate
Is Mermaid Salon a corporate venture?
No. Mermaid Salon is an independent, privately owned registered business. Our operation follows council guidelines and practices. Our salon has a senior in charge and our makeup only contains FDA approved ingredients. ABN 95651260761.
Can I stock your products?
We are always open to new stockists! Send us a message through our "Contact Us" page about your business and we'll let you know if you meet the criteria.
Due to the nature of our products we are unable to offer returns on cosmetics if you change your mind - This is due to hygiene reasons.
However if your products are damaged or faulty please contact us as soon as possible so we will arrange it ASAP.
Please let us know within one week of receiving your goods if there is any issues.